77bv Privacy Policy

1. Introduction

77bv ("the Company", "we", "us", or "our") operates the online casino and sports betting platform at https://77bv.app. We understand that your privacy matters. This Privacy Policy describes how 77bv collects, uses, discloses, stores, and protects personal information that you provide when you register, deposit, play games, contact support, or otherwise interact with the 77bv platform. By using 77bv, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

This Policy should be read alongside our Terms and Conditions. Where there is any conflict between this Policy and the Terms, the Terms shall prevail in respect of platform access and account conduct, while this Policy shall govern the treatment of your personal data. This Policy applies to all users of 77bv, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other cities and districts across Bangladesh.

Your Privacy Rights at a Glance

2. Information We Collect

We collect personal information in the following categories when you use the 77bv platform. The table below summarises the data types and the context in which they are collected.

3. How We Use Your Information

77bv uses the personal information we collect for the following purposes. We will only use your personal data where we have a valid lawful basis to do so.

• aAccount creation and management: to register your 77bv account, verify your identity (KYC), maintain account records, and process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• bPlatform operation and game delivery: to operate the betting and casino platform, present games from our provider partners, process bets, calculate results, and credit winnings to your account.
• cFraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, identity theft, and other prohibited conduct, including compliance with applicable anti-money laundering obligations.
• dCustomer support: to respond to your enquiries, complaints, disputes, and responsible gaming requests sent to [email protected], and to maintain records of communications for quality and compliance purposes.
• eResponsible gaming management: to monitor gameplay patterns, enforce deposit limits and self-exclusion decisions, and proactively contact players where we identify indicators of harmful gambling behaviour.
• fPlatform improvement and analytics: to analyse usage patterns, test new features, troubleshoot technical issues, and improve the overall 77bv experience for Bangladesh players.

4. Legal Basis for Processing

We process your personal data on the following legal grounds. Where more than one basis applies to a particular processing activity, we rely on the most specific applicable ground.

• aContractual necessity: processing required to fulfil our contract with you, including account registration, transaction processing, game operation, and customer support.
• bLegal obligation: processing necessary to comply with applicable laws and regulations, including KYC/AML obligations and responses to lawful requests from competent authorities.
• cLegitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• dConsent: where you have given us explicit consent to process your data for a specific purpose, such as receiving promotional communications. You may withdraw consent at any time by contacting [email protected], but withdrawal does not affect processing carried out before that withdrawal.

5. Sharing Your Information

77bv does not sell your personal data. We may share your information with the following categories of recipients where it is necessary and proportionate to do so.

• aGame providers and platform partners: licensed game studios (such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi) receive gameplay session data necessary to operate their games. These providers are contractually bound to process data only for the purpose of game delivery.
• bPayment processors: mobile banking partners (bKash, Nagad, Rocket, Upay) receive the minimum data necessary to process your deposit and withdrawal requests. These partners have their own privacy policies governing their data handling practices.
• cFraud and compliance services: identity verification providers and fraud detection services may receive identity and transaction data to carry out KYC checks and anti-money laundering screening on our behalf.
• dLaw enforcement and regulatory authorities: where required by law or in response to a valid court order, subpoena, or regulatory directive, we may disclose your personal data to competent authorities. We will notify you of such disclosure where permitted by law.

We do not share your personal data with third-party advertisers, data brokers, or any other entity for their own independent commercial purposes. All third parties with whom we share data are required to maintain appropriate technical and organisational security measures.

6. Cookies and Tracking Technologies

77bv uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and analyse site performance. Cookies are small text files placed on your device by your browser when you visit 77bv. They do not contain executable code and cannot access other files stored on your device.

We use strictly necessary cookies (required for platform function), performance cookies (to measure page load and session behaviour anonymously), and functionality cookies (to save your language and display preferences). We do not use advertising or cross-site tracking cookies. You may disable cookies in your browser settings; however, disabling strictly necessary cookies may prevent the 77bv platform from functioning correctly. Continued use of 77bv after reviewing this Policy constitutes acceptance of our cookie practices.

7. Data Retention

77bv retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and compliance obligations. In practice this means account and transaction records are typically retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements. Gameplay logs are retained for a minimum of two years. Communications with our support team are retained for two years.

Where personal data is no longer required for the purpose for which it was collected and there is no legal obligation to retain it, 77bv will securely delete or anonymise that data. You may request earlier deletion of certain data by contacting [email protected], subject to our legal retention obligations. We cannot delete data that we are legally required to retain.

8. Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will verify your identity before processing any data rights request to protect you against unauthorised access to your account information.

• aRight of access: you may request a copy of all personal data we hold about you, including the categories of data, the purposes for which it is processed, and the recipients to whom it has been disclosed.
• bRight to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. We will action verified rectification requests within 30 days.
• cRight to erasure: you may request deletion of personal data that is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. We cannot erase data that we are required by law to keep.
• dRight to restriction: in certain circumstances you may ask us to restrict the processing of your personal data — for example while a rectification request is being investigated or while you contest the lawfulness of our processing.
• eRight to object: you may object to processing carried out on the basis of our legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests or the processing is required for legal claims.

9. Data Security

77bv implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, bcrypt-hashed password storage, access controls limiting employee data access on a strict need-to-know basis, regular security assessments, and secure server infrastructure.

While we take all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. If you become aware of any unauthorised access to your 77bv account or suspect that your account credentials have been compromised, you must contact [email protected] immediately. You are responsible for keeping your own login credentials confidential and for logging out of shared devices after each session.

10. Minors

77bv is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data or opened a 77bv account, we will immediately suspend that account, delete the associated personal data, and where appropriate report the matter to relevant authorities. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

11. Third-Party Services

The 77bv platform integrates games and services from third-party providers. While we take care to work only with reputable partners, each provider operates under its own privacy policy and data handling practices. 77bv is not responsible for the privacy practices of third-party providers. Players who interact directly with a provider's own platform or website outside of 77bv are subject to that provider's terms and privacy policy. We encourage you to review the privacy policies of any third-party services you use.

12. Changes to This Privacy Policy

77bv may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will notify registered account holders via their registered contact details or through a prominent notice on the platform at least seven days before the change takes effect. The "Last updated" date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of 77bv after the effective date of any revision constitutes your acceptance of the updated Policy.

13. Contact and Data Controller

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 77bv handles your personal data, please contact our support team. Our data support team is available 24 hours a day, 7 days a week. Please email [email protected] — note this is plain text only and is not a clickable link. When submitting a privacy enquiry, please include your registered account username and a clear description of your query so we can respond as efficiently as possible.